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Course Communication Messages

There are several Communication Message for Courses. The default Subject, Body and Trigger information for each message is listed below. These may differ than what your System Administrator set up in the root LearnCenter. You have the ability to edit message defaults on a per-LearnCenter basis. See Editing Communication Messages and Communication Message - Automation for instructions.

Some messages can be configured using triggers and some with multiple action dates. The following table lists all available messages, and their action date and trigger availability.

Message Name Recipient Subject Message Body Before/ Upon/ After Action Date Configurable by Time Frame Description Trigger Available
Course Completion Supervisor [[User First Name]] [[User Last Name]] has completed a course Dear [[Supervisor First Name]] [[Supervisor Last Name]], [[User First Name]] [[User Last Name]] has completed a course - [[Course Name]].

After

Upon

Date Completed

Yes This message is sent to the user's supervisor when he/she completes a course. Yes
Course Completion Certificate User Course Completion Certificate Dear [[User First Name]] [[User Last Name]], You have completed the course [[Course Name]] and have obtained the attached certificate. Please view and print the attached certificate for your own records. Upon Course Completion No This message is sent to Users when they complete a Course to which a Certificate is mapped. No
Course Start Supervisor [[User First Name]] [[User Last Name]] has started a course Dear [[Supervisor First Name]] [[Supervisor Last Name]], [[User First Name]] [[User Last Name]] has started a course - [[Course Name]]. Upon Date Started Yes This message is sent to the user's supervisor when he/she starts a course. Yes
SCORM Course Content Change User Course Contents Changed Dear [[User First Name]] [[User Last Name]], The content of the course - [[Course Name]] has been changed. Please retake this course. Upon Changed Date Yes This message is sent to the user when the content of the course is changed/re-imported (only if the user selects to send this message). Yes
Supervisor Survey Supervisor Supervisor Survey Follow-up for Course Dear [[Supervisor First Name]] [[Supervisor Last Name]], The user [[User First Name]] [[User Last Name]] has completed a course [[Course Name]]. Please complete the survey [[Supervisor Survey Name]] for this course. After Date Completed No This message is sent to the user's supervisor after the user completes a course. (and if that course has a follow-up survey for supervisor) No
Supervisor Survey Followup Supervisor Survey Follow-up sent to [[User First Name]] [[User Last Name]] for Course Dear [[Supervisor First Name]] [[Supervisor Last Name]], A follow-up survey [[Survey Name]] has been sent to [[User First Name]] [[User Last Name]]. Upon Date Sent No This message is sent to the user's supervisor after the survey followup message is sent to the user. No
User Survey Followup User Survey Follow-up for Course Dear [[User First Name]] [[User Last Name]], Please complete the survey [[Survey Name]]. After Course Completion No   No

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